Terms & Conditions
2-9-23 Kitaochiai Suma-ku Kobe 6540151 Japan
|Contact person||Kaoru Sasahara|
|Shipping & handling||
|How to Order||See shopping Guide|
EMS(Japan Post Express Mail Service)
Usually ships in 1-5 business days
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
If you would like to return your items, please email us within 7 days of receiving them. Items returned must be in a new and unused condition. Contact lens vials or blister packs must not be opened.
We will not give you any refund on any opened product even if you return it to us. If we inspect the returned item and meet our refund policy, we will make the refund to the credit card(Paypal) used to place the original order within one week after the returned items receipt.
We will refund the cost of the items; however shipping charges are non-refundable.
Please note that refunds are subject to a US$2.00 processing charge. This is to cover the charge issued to us by the bank for every refund transaction.
We reserve the right to proportionately reduce the level of the refund if only some of the original quantity of contact lenses or related products is returned, or if it is clear that some of the products have been used.
We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 30 days of receipt.
In these circumstances we will also pay you the cost of the return postage.
Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. You will only have to pay for the return postage of the Products.
運営統括責任者名 佐々原 薫
お支払い方法 Paypal 決済またはクレジットカード決済(Visa Master)